Working with Others: A 20/20 MDS® eLearning Course
This module is designed to help you to review and develop your relationships with the people with whom you work, whether these are members of your team, more senior managers or other colleagues. You will be looking at the interpersonal skills which can help to promote good communication and more productive working relationships.
The first two sections of the module focus on some techniques for establishing constructive relationships with other people, including assertiveness and communication skills. It then explores how effective feedback can help you to create a healthy climate of communication. This can help individuals to learn about themselves, the effect their behaviour has on other people and how others perceive them. The final three sections examine some of the approaches that you may want to use if you have to deal with poor performance, conflict or other problems. You will therefore be looking at counselling skills, implementing grievance and disciplinary procedures and making positive use of conflict. It is recommended that participants also undertake the Conflict Style Profile in conjunction with this course.
The 20-20 MDS® series by WCOD is a management and leadership development program designed for professionals seeking to improve their management and leadership skills to help them reach their potential in the work world. Until now, the courses and workshops in this program were only available as a complete course of study within an accredited program. WCOD has recently begun making the eLearning courses and workshops from this management and leadership development program available to learners, trainers, coaches and consultants on a course-by-course basis.
The 20-20 MDS® eLearning courses available here are about 3 to 4 hours long, and may be completed in one sitting, or bookmarked and resumed at a later date when time permits. If you or your company are interested in information regarding the accreditation of these courses through the Institute for Leadership and Management, please contact us at info@readytomanage.com.
The 20-20 MDS® series courses and workshops are most appropriate for use with aspiring, junior or middle managers seeking to improve their management and leadership skills to help them reach their potential in the work world. These courses contain a useful mix of theory, practical explanation of concepts.