Customer Focus: A 20/20 MDS® eLearning Course

This supplier/customer chain is central to the ability of any organization to delight its customers, survive and grow. As with any chain, the supplier/customer chain is as good as its weakest link, and if any link is not meeting its internal customers' needs the external customer has no chance of being satisfied, let alone delighted.

This module focuses on the identification of those needs and how you can plan to meet them. It will therefore take you through the stages of analyzing information and preparing plans which match your departmental or organizational operations to what your customers need and want. You will look at what marketing really means as a philosophy, as well as a range of techniques you can use. Throughout this module you will see clear emphasis on the essential recognition that customer needs are what drive effective and profitable organizations.

It is recommended that participants undertake the Customer Service Commitment Profile in conjunction with this course.

The 20-20 MDS® series by WCOD is a management and leadership development program designed for professionals seeking to improve their management and leadership skills to help them reach their potential in the work world.  Until now, the courses and workshops in this program were only available as a complete course of study within an accredited program.  WCOD has recently begun making the eLearning courses and workshops from this management and leadership development program available to learners, trainers, coaches and consultants on a course-by-course basis. 

The 20-20 MDS® eLearning courses available here are about 3 to 4 hours long, and may be completed in one sitting, or bookmarked and resumed at a later date when time permits. If you or your company are interested in information regarding the accreditation of these courses through the Institute for Leadership and Management, please contact us at info@readytomanage.com.

The 20-20 MDS® series courses and workshops are most appropriate for use with aspiring, junior or middle managers seeking to improve their management and leadership skills to help them reach their potential in the work world. These courses contain a useful mix of theory, practical explanation of concepts.