Conflict Resolution: An RSB Booklet

Conflict is often perceived as being negative, destructive, and undesirable. Many people go to great lengths to avoid or deny conflict even when they acknowledge that it exists. This is because conflict is usually associated with fighting and the creation of a winner and a loser. Managers often deny or gloss over conflict in the workplace, under the misconception that conflict of any kind is a bad thing. However, conflict is a natural part of our lives: Individuals and groups within families, organisations, and nations have values, needs, feelings, and resources that differ from one anothers. These differences inevitably lead to conflict in families, groups, and whole societies. This booklet takes the view that if it is handled properly, conflict can highlight problems that need to be rectified, lead to new ideas and behaviour, enhance communication and foster better long-term relationships. .

Rapid Skill Builder Series Team Briefing Booklets are short, sharp and succinct resources provide best practice thinking on a range of key topics and are currently available in 50 titles. They are designed to provide a practical method for improving skills and focus on explaining the main steps in the process. On the back page of each booklet, a template illustrates how the process fits together for practical and immediate application.

These resources can be used in many settings, including: staff meetings or other group gatherings where time is limited and you want to discuss a specific skill or topic; pre-course work (to provide a brief and practical introduction to a topic); one-on-one or group coaching; self development; any other situation where a practical best practice process is required and time is limited.

This product is a downloadable PDF. By purchasing this product, you are entitled to print one copy for your use. Photocopying and distributing the booklet to others is a violation of the copyright.