Rapid Skill Builders are short, practical, 12-page booklets on a variety of business topics. This Booklet Series contains 50 titles, providing you with a complete library of resources to use personally and to help you better mentor others in these key topic areas. Purchasing the entire 50 booklet series saves you about 50% over the price if purchased separately. See the extensive listing of topics below.
- Assertiveness
- Benchmarking
- Change Management
- Coaching Skills
- Complaint Handling
- Conflict Resolution
- Corporate Ethics
- Creativity and Innovation
- Customer Service
- Dealing with Customers Lawfully
- Delegation
- Developing Individual Potential
- Diversity & Cultural Awareness
- Effective Networking
- Emotional Intelligence
- Environmental Management and Sustainability
- Financial Budgeting
- Giving and Receiving Feedback
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- Goal setting
- Improving Financial Performance
- Influencing Others
- Interviewing/Selection skills
- Leadership
- Learning Styles
- Listening Skills
- Managing Information Systems
- Managing Poor Performance
- Managing Risk
- Managing within the Law
- Marketing Skills
- Meeting Management
- Negotiating Skills
- Orienting and Motivating Employees
- Performance Measurement
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- Personal Effectiveness
- Planning and Managing Work Resources
- Presentation Skills
- Problem-solving Skills
- Process Improvement
- Project Management
- Quality and Business Improvement Skills
- Safety Effectiveness
- Sales Effectiveness
- Self-Directed Work Teams
- Service Excellence on the Phone
- Strategic Planning/Thinking
- Stress/Pressure Management
- Team Communication
- Team-Building Skills
- Time Management
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The Development
Rapid Skill Builder Series Team Briefing Booklets are short, sharp and succinct resources provide best practice thinking on a range of key topics and are currently available in 50 titles. They are designed to provide a practical method for improving skills and focus on explaining the main steps in the process. On the back page of each booklet, a template illustrates how the process fits together for practical and immediate application.
These resources can be used in many settings, including: staff meetings or other group gatherings where time is limited and you want to discuss a specific skill or topic; pre-course work (to provide a brief and practical introduction to a topic); one-on-one or group coaching; self development; any other situation where a practical best practice process is required and time is limited.