The 20-20 MDS® series by WCOD is a management and leadership development program designed for professionals seeking to improve their management and leadership skills to help them reach their potential in the work world. Until now, the courses and workshops in this program were only available as a complete course of study within an accredited program. WCOD has recently begun making the eLearning courses and workshops from this management and leadership development program available to learners, trainers, coaches and consultants on a course-by-course basis.
Coaching and Getting the Best Out of Others-Level 1: A 20/20 MDS® Workshop Kit
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Coaching and Getting the Most Out of Others to professionals seeking to improve their management and leadership skills.
Coaching and Getting the Best Out of Others - Level 1
How effective you are in your management role will depend not only on the results which you produce but also on the way in which you achieve...
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Coaching and Getting the Best Out of Others-Advanced: A 20/20 MDS® Workshop Kit
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS? series on the topic of Coaching and Getting the Most Out of Others-Advanced to professionals seeking to improve their management and leadership skills.
Coaching and Getting the Best Out of Others - AdvancedIn business, or in any organisation, in the same way as sport, coaching is fundamentally concerned with helping people to learn to develop...
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Complaint Handling: A 20/20 MDS® Workshop Kit
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Complaint Handling to professionals seeking to improve their management and leadership skills.
Complaint Handling
The aim in this module is to look at the specific skills that effective complaint handlers should have in their possession in order to be most successful. However, perhaps more...
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Corporate Strategy: A 20/20 MDS® Workshop Kit
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Corporate Strategy to professionals seeking to improve their management and leadership skills.
Corporate StrategyThe key purpose of management, as defined by the Management Charter Initiative (MCI), is: ‘To achieve the organization’s objectives and continuously improve its performance.’If you...
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Creativity and Innovation-Level 1: A 20/20 MDS® Workshop Kit
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Creativity and Innovation Level 1to professionals seeking to improve their management and leadership skills.
Creativity and Innovation- Part 1
Human creativity or innovation is a very large and complex subject area with a considerable amount of debate about what it is, and how it is practiced. To be...
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Creativity and Innovation-Advanced: A 20/20 MDS® Workshop Kit
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Creativity and Innovation-Advanced to professionals seeking to improve their management and leadership skills.
Creativity and Innovation-Advanced: A 20/20 MDS® Workshop KitIn the first course on Creativity and Innovation in this 20-20 MDS® series, we suggested that human creativity or innovation was a very...
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Customer Focus: A 20/20 MDS® Workshop Kit
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Customer Focus to professionals seeking to improve their management and leadership skills.
Customer Focus
This supplier/customer chain is central to the ability of any organization to delight its customers, survive and grow. As with any chain, the supplier/customer chain is as good as...
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Developing Teams-Level 1: A 20/20 MDS® Workshop Kit
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS? series on the topic of Developing Teams-Level 1 to professionals seeking to improve their management and leadership skills.
Developing Teams-Level 1
Teamwork is an essential aspect of social existence. Whether we choose to be or not, we are members of many groups. We have to consider and co-operate with a wide variety...
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Developing Teams-Advanced: A 20/20 MDS® Workshop Kit
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS? series on the topic of Developing Teams-Advanced to professionals seeking to improve their management and leadership skills.
Developing Teams-Advanced: A 20/20 MDS® Workshop KitIn the course Developing Teams 1, we looked at a number of foundational building blocks in helping to establish a strong team. This included what...
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Effective Communication-Level 1: A 20/20 MDS® Workshop Kit
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS? series on the topic of Effective Communication-Level 1 to professionals seeking to improve their management and leadership skills.
Effective Communication-Level 1
Communication plays a crucial part in organizational success. Without effective communication systems and practices no organization will flourish and develop. At...
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Effective Communication-Advanced: A 20/20 MDS® Workshop Kit
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS? series on the topic of Effective Communication-Advanced to professionals seeking to improve their management and leadership skills.
Effective Communication-Advanced: A 20/20 MDS® Workshop KitIn Effective Communication-1 we focused on the ‘mechanics’ of communication and less on the more behavioural side of the process. In this...
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Effective Leadership-Level 1: A 20/20 MDS® Workshop Kit
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS? series on the topic of Effective Leadership-Level 1 to professionals seeking to improve their management and leadership skills.
Effective Leadership-Level 1: A 20/20 MDS® Workshop Kit
Leadership is a word on everyone's lips. The young attack it and the old grow wistful for it. Parents have lost it and police seek it....
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Effective Leadership-Advanced: A 20/20 MDS® Workshop Kit
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS? series on the topic of Effective Leadership-Advanced to professionals seeking to improve their management and leadership skills.
Effective Leadership-Advanced: A 20/20 MDS® Workshop Kit The advanced level of this course takes the topics and competencies of the first course in this series to a deeper level. Leadership in...
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Effective Meetings: A 20/20 MDS® Workshop Kit
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS? series on the topic of Effective Meetings to professionals seeking to improve their management and leadership skills.
Effective Meetings: A 20/20 MDS® Workshop KitIn any review that asks managers to list the major time-wasters in their working day, meetings virtually always come towards the top of the list. When a...
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Emotional Intelligence: A 20/20 MDS® Workshop Kit
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS? series on the topic of Emotional Intelligence to professionals seeking to improve their management and leadership skills.
Emotional Intelligence: A 20/20 MDS® Workshop KitAlthough there is some dispute about what constitutes human intelligence or human emotion (and how it might be successfully measured) this module...
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Handling Poor Performance-Level 1: A 20/20 MDS® Workshop Kit
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS? series on the topic of Handling Poor Performance-Level 1 to professionals seeking to improve their management and leadership skills.
Handling Poor Performance-Level 1: A 20/20 MDS® Workshop KitIt would be an ideal world (and a naive expectation of managers) to have all employees arrive at work on time every day, with a positive...
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Handling Poor Performance-Advanced: A 20/20 MDS® Workshop Kit
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS? series on the topic of Handling Poor Performance-Advanced to professionals seeking to improve their management and leadership skills.
Handling Poor Performance-Advanced: A 20/20 MDS® Workshop KitIn the real working world, there are always employees (even if they are in the minority) who are undisciplined, incompetent or committed...
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Improving Financial Performance: 20/20 MDS® Workshop Kit
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS? series on the topic of Improving Financial Performance to professionals seeking to improve their management and leadership skills.
Improving Financial Performance: 20/20 MDS® Workshop KitIn this Financial Performance-1 module we look at how the financial performance of the organisation as a whole can be improved. To do this,...
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Understanding and Managing Yourself: A 20/20 MDS® Workshop Kit
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Understanding and Managing Yourself to professionals seeking to improve their management and leadership skills.
Understanding and Managing YourselfThis module has two parts. The first part explores the whole area of personal style and temperament and suggests that we can be more effective by recognizing that...
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Managing Change: A 20/20 MDS® Workshop Kit
A Trainer's Workshop Course Pack for a presenting a full or half day workshop from the 20-20 MDS® series on the topic of Managing Change to professionals seeking to improve their management and leadership skills.
Managing Change: A 20/20 MDS® Workshop KitYou will see in the module that some organizations can plan long-term change, with clear objectives and outcomes. Others have to cope with incremental...
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