20-20 MDS®
20/20 MDS® Participant Workbook: Coaching & Getting the Best Out of Others-Advanced
A Participant Workbook for use in conjuction with the 20-20 MDS® series Workshop Course Pack on the topic of Coaching and Getting the Most Out of Others-Advanced to professionals seeking to improve their management and leadership skills.
Coaching and Getting the Best Out of Others - Part 1
How effective you are in your management role will depend not only on the results which you produce but also on the way in which you achieve...
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20-20 MDS®
20/20 MDS® Participant Workbook: Coaching & Getting the Best Out of Others-Level 1
A Participant Workbook for use in conjuction with the 20-20 MDS® series Workshop Course Pack on the topic of Coaching and Getting the Most Out of Others to professionals seeking to improve their management and leadership skills.
Coaching and Getting the Best Out of Others - Part 1
How effective you are in your management role will depend not only on the results which you produce but also on the way in which you achieve...
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20-20 MDS®
20/20 MDS® Participant Workbook: Complaint Handling
A Participant Workbook for use in conjuction with the 20-20 MDS® series Workshop Course Pack on the topic of Complaint Handling to professionals seeking to improve their management and leadership skills.
Complaint Handling
The aim in this module is to look at the specific skills that effective complaint handlers should have in their possession in order to be most successful. However, perhaps more...
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20-20 MDS®
20/20 MDS® Participant Workbook: Corporate Strategy
A Participant Workbook for use in conjuction with the 20-20 MDS® series Workshop Course Pack on the topic of Corporate Strategy to professionals seeking to improve their management and leadership skills.
Corporate Strategy
The key purpose of management, as defined by the Management Charter Initiative (MCI), is:
‘To achieve the organization’s objectives and continuously improve its...
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20-20 MDS®
20/20 MDS® Participant Workbook: Creativity and Innovation-Advanced
A Participant Workbook for use in conjuction with the 20-20 MDS® series Workshop Course Pack on the topic of Creativity and Innovation-Advanced to professionals seeking to improve their management and leadership skills.
20/20 MDS® Participant Workbook: Creativity and Innovation-Advanced
How effective you are in your management role will depend not only on the results which you produce but also on the way in which...
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20-20 MDS®
20/20 MDS® Participant Workbook: Creativity and Innovation-Level 1
A Participant Workbook for use in conjuction with the 20-20 MDS® series Workshop Course Pack on the topic of Creativity and Innovation Level 1to professionals seeking to improve their management and leadership skills.
Creativity and Innovation- Part 1
Human creativity or innovation is a very large and complex subject area with a considerable amount of debate about what it is, and how it is practiced. To be...
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20-20 MDS®
20/20 MDS® Participant Workbook: Customer Focus
A Participant Workbook for use in conjuction with the 20-20 MDS® series Workshop Course Pack on the topic of Customer Focus to professionals seeking to improve their management and leadership skills.
Customer Focus
This supplier/customer chain is central to the ability of any organization to delight its customers, survive and grow. As with any chain, the supplier/customer chain is as good as...
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20-20 MDS®
20/20 MDS® Participant Workbook: Developing Teams-Advanced
A Participant Workbook for use in conjuction with the 20-20 MDS® series Workshop Course Pack on the topic of Developing Teams-Advanced to professionals seeking to improve their management and leadership skills.
20/20 MDS® Participant Workbook: Developing Teams-Advanced
How effective you are in your management role will depend not only on the results which you produce but also on the way in which you...
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20-20 MDS®
20/20 MDS® Participant Workbook: Developing Teams-Level 1
A Participant Workbook for use in conjuction with the 20-20 MDS® series Workshop Course Pack on the topic of Developing Teams-Level 1 for delivery to professionals seeking to improve their management and leadership skills.
Developing Teams-Level 1
Teamwork is an essential aspect of social existence. Whether we choose to be or not, we are members of many groups. We have to consider and co-operate with a wide variety...
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20-20 MDS®
20/20 MDS® Participant Workbook: Effective Communication-Advanced
A Participant Workbook for use in conjuction with the 20-20 MDS® series Workshop Course Pack on the topic of Effective Communication-Advanced to professionals seeking to improve their management and leadership skills.
20/20 MDS® Participant Workbook: Effective Communication-Advanced
How effective you are in your management role will depend not only on the results which you produce but also on the way in which...
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20-20 MDS®
20/20 MDS® Participant Workbook: Effective Communication-Level 1
A Participant Workbook from 20-20 MDS® Workshop series on the topic of Effective Communication-Level 1 for delivery to professionals seeking to improve their management and leadership skills.
Effective Communication-Level 1
Communication plays a crucial part in organizational success. Without effective communication systems and practices no organization will flourish and develop. At...
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20-20 MDS®
20/20 MDS® Participant Workbook: Effective Leadership-Advanced
A Participant Workbook for use in conjuction with the 20-20 MDS® series Workshop Course Pack on the topic of Effective Leadership-Advanced to professionals seeking to improve their management and leadership skills.
20/20 MDS® Participant Workbook: Effective Leadership-Advanced This advanced course takes the topics and competencies of the first level course to a deeper level.
“Leadership is a word on...
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20-20 MDS®
20/20 MDS® Participant Workbook: Effective Leadership-Level 1
A Participant Workbook for use in conjuction with the 20-20 MDS® series Workshop Course Pack on the topic of Effective Leadership-Level 1 to professionals seeking to improve their management and leadership skills.
20/20 MDS® Participant Workbook: Effective Leadership-Level 1
“Leadership is a word on everyone’s lips. The young attack it and the old grow wistful for it. Parents have lost it and police seek...
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20-20 MDS®
20/20 MDS® Participant Workbook: Effective Meetings
A Participant Workbook for use in conjuction with the 20-20 MDS® series Workshop Course Pack on the topic of Effective Meetings to professionals seeking to improve their management and leadership skills.
20/20 MDS® Participant Workbook: Effective Meetings
How effective you are in your management role will depend not only on the results which you produce but also on the way in which you achieve...
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20-20 MDS®
20/20 MDS® Participant Workbook: Emotional Intelligence
A Participant Workbook for use in conjuction with the 20-20 MDS® series Workshop Course Pack on the topic of Emotional Intelligence to professionals seeking to improve their management and leadership skills.
20/20 MDS® Participant Workbook: Emotional Intelligence
How effective you are in your management role will depend not only on the results which you produce but also on the way in which you achieve...
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20-20 MDS®
20/20 MDS® Participant Workbook: Managing Change
A Participant Workbook for use in conjuction with the 20-20 MDS® series Workshop Course Pack on the topic of Managing Change to professionals seeking to improve their management and leadership skills.
20/20 MDS® Participant Workbook: Managing Change
How effective you are in your management role will depend not only on the results which you produce but also on the way in which you achieve these...
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