Management Pocketbooks
The 360 Degree Feedback Pocketbook (PDF Downloadable)
A pocket-sized book of tips, tools and techniques on how to introduce, develop, facilitate and participate in a 360 degree personal development review process.
360 degree feedback is one of the most powerful experiences a person can have in the workplace, according to Tony Peacock the author of The 360 Degree Feedback Pocketbook. In this book he shows how...
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Management Pocketbooks
The Assertiveness Pocketbook (PDF Downloadable)
A pocket-sized book of tips, tools, and techniques for those who want to set their own agendas and take control or their own lives.
Assertiveness is the ability to maintain the right balance between your own needs and other people's needs. It empowers those who use it. In The Assertiveness Pocketbook author Max Eggert looks at...
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Management Pocketbooks
The Balance Sheet Pocketbook (PDF Downloadable)
A pocket-sized book for managers and others that explains profit and loss reports, balance sheets and the way money works within business.
The Balance Sheet Pocketbook begins by constructing a model to show how money works within a business, i.e. where funds come from and how they are used. The structure of the balance sheet and the...
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Management Pocketbooks
The C.R.M. Pocketbook (PDF Downloadable)
A pocket-sized book of tips for those involved in setting corporate strategy and acquiring, developing, valuing and managing customers and customer relationships effectively.
An effective customer relationship management (CRM) strategy can deliver outstanding improvements in profitability, revenue growth and business sustainability. The CRM Pocketbook explains what CRM...
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Management Pocketbooks
The Competencies Pocketbook (PDF Downloadable)
For managers and team members, a pocket-sized book of tips and techniques on how to use competencies to imporve individual and corporate performance.
Simply put, a competency describes the behaviour or actions that can be seen when a job is being done well. Organisations use competencies to get consistency in what they do, ensure people are...
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Management Pocketbooks
The Customer Service Pocketbook (PDF Downloadable)
A pocket-sized book of tools, tips and techniques for everyone in sales, after-care, reception, administration and on the board who directly or indirectly contributes to customer service.
A major update of The Customer Service Pocketbook has taken place, involving extensive re-writing and the inclusion of new graphics throughout, resulting in publication of this, the 2nd edition. A...
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Management Pocketbooks
The Decision-making Pocketbook (PDF Downloadable)
A pocketful of tips, tools and techniques to make balanced choices that address needs and the real issues, and that minimise risks and add value in the decision-making process.
The Decision-making Pocketbook explains how to make balanced choices that address needs and the real issues, choices that minimise risks and add value. It covers everything you need to know on the...
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Management Pocketbooks
The Delegation Pocketbook (PDF Downloadable)
A pocket-sized book of tips, tools and techniques on how to delegate successfully - an approach that saves time, improves results and increases job satisfaction.
Failure to delegate or failure to delegate effectively is costly to you, your colleagues and, ultimately, your employer. There are both morale and productivity issues. Its enough to make you cry...
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Management Pocketbooks
The Diversity Pocketbook (PDF Downloadable)
A pocket-sized book of tips and techniques on harnessing the power of diversity to maximize team performance and add organizational value.
Linbert Spencer, author of The Diversity Pocketbook, believes firmly that combating discrimination, promoting equal opportunity and valuing the differences in individuals is morally, socially and...
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